Terms & Conditions

Agreement

Welcome to www.woodway.com. The www.woodway.com website (the “Site”) is comprised of various web pages operated by Woodway USA Inc. (“Woodway”). www.woodway.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.woodway.com constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy of them for your reference.

www.woodway.com is an Informative/E-Commerce Site.

The purpose of this site is to provide information and education regarding Woodway and its’ affiliate products. The products for sale on this site are intended for recreational purposes.

Privacy

Your use of www.woodway.com is subject to Woodway’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.woodway.com or sending emails to Woodway constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Children Under Thirteen

Woodway does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.woodway.com only with permission of a parent or guardian.

Cancellation Policy

You may cancel an order for a full refund before it has shipped as provided below. If you cancel your order after it has shipped from our warehouse, but prior to delivery and installation to you, we will refund the cost of the equipment, but not the cost of shipping. Equipment generally ships within three weeks from the day you place your order. If there is a product issue or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. Woodway USA takes pride in assuring that your new equipment is in perfect working condition of the delivery and installation. If the technician deems the product to be inoperable, Woodway USA will replace the defective unit.

To cancel an order, you much first contact your Woodway Representative at 800-966-3926; M-F 8:00 AM – 5:00 PM Central Time. You may request to cancel any order for a full refund within one day after the date of the Order Confirmation.

Acceptance; Returns

Returns. You may return products for refund (less re-stocking fees, if applicable) within thirty (30) days after delivery, but only if you have previously arranged for the return by contacting Woodway and obtaining a “Return Authorization Number” or “RMA.” To obtain an RMA contact a Woodway Representative at 800-966-3929; M-F 8:00 AM – 5:00 PM Central Time. You are responsible for paying all shipping, handling and insurance charges to return the Products. You will be required to pay Woodway a re-stocking fee equal to twenty-five percent (25%) for the total purchase price (including shipping and taxes) for all returned products. The re-stocking fee will be deducted from the price paid (including sales tax) with the remainder refunded in the manner used to pay for your order within fourteen (14) days after we have received and inspected the returned product.

Product Returns. Products are not returnable for any reason without an RMA. You are responsible for returning the products to Woodway USA within 14-days after you have been issued an RMA. All returns are at your own expense and risk of loss or damage to the products. All returns are subject to the following:

• You must return the product undamaged and in its original condition
• You must return all original manuals, paperwork, parts and accessories with the returned product
• Except for damaged products, original delivery costs are non-refundable, and you are responsible for all shipping costs, insurance for returns and any damage and loss suffered by the returned products until the time they are delivered to Woodway USA

Once the returned product is delivered to Woodway USA, we will inspect it for damage. If the Product is returned in its original condition, new, not used (with the exception of limited use necessary to verify the characteristics and functioning of the Product) together with the labels and original documentation and packaging we will refund your payment as above less any diminished value of the Product due to your handling of it (including damage in transit or during your use of the Product prior to return).

Unauthorized Returns. Woodway USA will not provide a refund or credit for any Product returned without a valid and current RMA.  You assume all shipping and handling charges for any unauthorized return.

Links to Third Party Sites/Third Party Services

www.woodway.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Woodway and Woodway is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Woodway is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Woodway of the site or any association with its operators.

Certain services made available via www.woodway.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.woodway.com domain, you hereby acknowledge and consent that Woodway may share such information and data with any third party with whom Woodway has a contractual relationship to provide the requested product, service or functionality on behalf of www.woodway.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.woodway.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Woodway that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Woodway or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Woodway content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Woodway and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Woodway or our licensors except as expressly authorized by these Terms.

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

Woodway has no obligation to monitor the Communication Services. However, Woodway reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Woodway reserves the right to terminate your access to any or all the Communication Services at any time without notice for any reason whatsoever.

Woodway reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Woodway’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Woodway does not control or endorse the content, messages or information found in any Communication Service and, therefore, Woodway specifically disclaims any liability regarding the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Woodway spokespersons, and their views do not necessarily reflect those of Woodway.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials Provided to woodway.com or Posted on Any Woodway Web Page

Woodway does not claim ownership of the materials you provide to www.woodway.com (including feedback and suggestions) or post, upload, input or submit to any Woodway Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Woodway, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Woodway is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Woodway’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Third Party Accounts

You will be able to connect your Woodway account to third party accounts. By connecting your Woodway account to your third-party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by Woodway from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Woodway Content accessed through www.woodway.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Woodway, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Woodway reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Woodway in asserting any available defenses.

Liability Disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Woodway USA and/or its suppliers may make improvements and/or changes in the site at any time.

Woodway USA and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Woodway USA and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by applicable law, in no event shall Woodway USA and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Woodway USA or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

Termination/Access Restriction

Woodway reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Wisconsin and you hereby consent to the exclusive jurisdiction and venue of courts in Wisconsin in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Woodway as a result of this agreement or use of the Site. Woodway’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Woodway’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Woodway with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Woodway with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Woodway with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Woodway reserves the right, in its sole discretion, to change the Terms under which www.woodway.com is offered. The most current version of the Terms will supersede all previous versions. Woodway encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Woodway welcomes your questions or comments regarding the Terms:

Woodway USA
W229N591 Foster Ct.
Waukesha, WI 53186

Email Address:
info@woodway.com

Telephone Number:
262-548-6235